Meet Ray
Technology support with a human behind it.
I’m Ray, the person behind kNuTz Kustomz. I help homes and small businesses make technology more reliable, secure and useful—without confusing explanations or unnecessary run-around.
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No call centre. No run-around. Just useful help.
Ray · Owner
Working in IT since 2003
Wellington-based
Security-minded
Why kNuTz Kustomz exists
Useful technology deserves useful support
My introduction to computers started when I was young, upgrading from a 486 to a Pentium. That curiosity became a career in 2003, beginning with hands-on technical support for people, devices and applications.
Over time, my work expanded through infrastructure, systems and cybersecurity. Since 2014, security and identity have been a significant part of that experience—shaping how I think about access, privacy, resilience and sensible risk.
I created kNuTz Kustomz to stay connected to practical, hands-on technology and to give homes and small businesses direct access to experienced help. The aim is straightforward: listen properly, explain the options clearly and build solutions around how people actually work and live.
The approach
Listen first. Explain clearly. Build sensibly.
You do not need to arrive with the right technical words or a shopping list. Start with what is not working or what you want to achieve.
Experience that connects the dots
From the device in front of you to the systems behind it
Good support means understanding the immediate problem and the wider environment around it.
01
Hands-on support
Computers, applications, accounts, devices and the everyday problems that stop people from getting things done.
02
Infrastructure & systems
Networks, servers, storage and connected services designed to remain dependable behind the scenes.
03
Security & identity
Practical security, access and privacy thinking considered from the beginning rather than added after something goes wrong.
What you can expect
Experience without the enterprise run-around
Direct access to an experienced person who listens, explains the options and remains accountable for the work.
Plain English
Clear explanations and honest advice without unnecessary technical jargon.
Practical choices
Recommendations based on what adds real value, not what creates the largest shopping list.
Security-minded
Privacy, access, updates and recovery considered as part of the solution from the start.
Local & independent
Based in Tawa, serving the Wellington region on-site and New Zealand remotely.
Who I help
Support designed around real people
For small businesses
Direct IT support without a large provider
Practical help for devices, applications, Microsoft 365, networking, backups, storage and everyday technology problems.
For connected homes
Technology that fits the household
Reliable Wi-Fi, smart-home systems, cameras, home servers and connected devices designed around how your home works.
Tell me what is not working.
You do not need to know the technical terminology. Describe the problem or what you want to build, and I will help identify the right next step.